Customer Service Officer – Albany Creek2019-05-27T14:13:08+10:00
Tracking Code: 7474-496Join ASX 100 Finance LeaderSeeking a passionate Customer Service Officer to join the BOQ teamFlexible workplace & Collaborative Team - Owner Managed Branch Albany Creek BasedAbout UsWith its origins dating back to 1874, BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.About the RoleAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services.Day to day your key responsibilities will consist of:Teller duties including general enquiries, account opening/closing, deposits, withdrawalsFloor walking and initiating quality conversations with customersInbound and outbound calling to maintain and build customer relationshipsDaily maintenance of the ATMCash management - ATM Services, TravelexStationery ordersStrong focus on complianceAbout YouAs an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:Previous customer service experience, preferably from the banking industryContributor to a collaborative team environmentWillingness to go above and beyond for your customers and colleaguesDriven to take a personalised approach with every customer interaction"Can do" approach to all aspects of your roleAbility to learn and confidently use a number of technical financial systems  This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionalsHow to ApplyIf you are interested in this position, please click the 'APPLY' button below and send us a copy of your Cover Letter and CV. Only successful applicants will be contacted.The Bank of Queensland is committed to diversity and an inclusive workforce. 0 AUD Albany Creek 4035

Customer Service Officer - Albany Creek

  • Tracking Code: 7474-496
  • Join ASX 100 Finance Leader
  • Seeking a passionate Customer Service Officer to join the BOQ team
  • Flexible workplace & Collaborative Team - Owner Managed Branch Albany Creek Based

About Us

With its origins dating back to 1874, BOQ is a regional bank with national presence. We are a true alternative to the major banks with a full suite of banking products available to our customers. We focus locally offering old fashioned service to assist our customers in achieving their financial goals.

About the Role

As the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing advice and information on BOQ's products and services.

Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM
  • Cash management - ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

About You

As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
  • "Can do" approach to all aspects of your role
  • Ability to learn and confidently use a number of technical financial systems 
  •  This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals

How to Apply

If you are interested in this position, please click the 'APPLY' button below and send us a copy of your Cover Letter and CV. Only successful applicants will be contacted.

The Bank of Queensland is committed to diversity and an inclusive workforce.