Guest Services Agent – Christchurch2019-05-27T14:13:08+10:00
Client: Accor HotelsLocation: Christchurch, Canterbury, NZPosition: Full TimeBreakFree on Cashel is an innovative new Christchurch hotel that opened in April 2015. The hotel's philosophy is simple: we believe that great design, intuitive technology and exceptional service should be available at a great price.We are currently seeking a full time Guest Services Agent to join our team.The duties and responsibilities will include:Provide guests with relevant information about the property's structure, services, local attractions and facilitiesMaximising sales conversion ratesMaintains efficient operating procedures for the property's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float.Complete night auditing procedures and passes on the information to the Front Office ManagerResponsible for nightly audit of all front office transactions within the propertyPrepare and distributes daily reportsReceive payments from departing guests and process as per company manualsEnsuring the presentation of Reception during your shift is professional.Ensuring honest, direct, assertive, polite and consistent communication within and outside the Front Office DepartmentEnsure effective communication between other departments and managementCheck in and checkout of hotel guests; Taking reservations & maintaining guest accounts; Assisting with all guest enquiries;Successful applicants will have:Excellent customer service skillsExcellent communication, interpersonal and time management skillsA friendly and outgoing personalityExcellent grooming and presentation skillsAbility to work well under pressure and remain calmA willingness to use initiative and solve problemsKnowledge of SIHOT or similar reservations system desirableExperience in a similar role within a hotel environmentTo succeed in the role and join one of the largest accommodation providers in Australia and New Zealand you must be passionate and motivated by success with a willingness to get involved wherever it is needed.  You will have a proven track record in inspiring and motivating people and fostering a positive, creative and rewarding culture.In return for your energy, hard work and sense of fun, we offer you discounted rates at our hotels, resorts and apartments in Australia and New Zealand. With more than 140 properties in our group, the opportunities for career progression are excellent.If this sounds like your dream job - APPLY NOW!!!To apply for this role, you must be able to provide the appropriate evidence of Australian citizenship, permanent residence or New Zealand citizenship as confirmation of your legal right to work in New Zealand. 0 AUD Christchurch

Guest Services Agent - Christchurch

Client: Accor Hotels
Location: Christchurch, Canterbury, NZ
Position: Full Time

BreakFree on Cashel is an innovative new Christchurch hotel that opened in April 2015. The hotel's philosophy is simple: we believe that great design, intuitive technology and exceptional service should be available at a great price.

We are currently seeking a full time Guest Services Agent to join our team.

The duties and responsibilities will include:

  • Provide guests with relevant information about the property's structure, services, local attractions and facilities
  • Maximising sales conversion rates
  • Maintains efficient operating procedures for the property's point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float.
  • Complete night auditing procedures and passes on the information to the Front Office Manager
  • Responsible for nightly audit of all front office transactions within the property
  • Prepare and distributes daily reports
  • Receive payments from departing guests and process as per company manuals
  • Ensuring the presentation of Reception during your shift is professional.
  • Ensuring honest, direct, assertive, polite and consistent communication within and outside the Front Office Department
  • Ensure effective communication between other departments and management
    Check in and checkout of hotel guests; Taking reservations & maintaining guest accounts; Assisting with all guest enquiries;

Successful applicants will have:

  • Excellent customer service skills
  • Excellent communication, interpersonal and time management skills
  • A friendly and outgoing personality
  • Excellent grooming and presentation skills
  • Ability to work well under pressure and remain calm
  • A willingness to use initiative and solve problems
  • Knowledge of SIHOT or similar reservations system desirable
  • Experience in a similar role within a hotel environment

To succeed in the role and join one of the largest accommodation providers in Australia and New Zealand you must be passionate and motivated by success with a willingness to get involved wherever it is needed.  You will have a proven track record in inspiring and motivating people and fostering a positive, creative and rewarding culture.

In return for your energy, hard work and sense of fun, we offer you discounted rates at our hotels, resorts and apartments in Australia and New Zealand. With more than 140 properties in our group, the opportunities for career progression are excellent.

If this sounds like your dream job - APPLY NOW!!!

To apply for this role, you must be able to provide the appropriate evidence of Australian citizenship, permanent residence or New Zealand citizenship as confirmation of your legal right to work in New Zealand.