Operations and Customer Service Officer2019-05-27T14:13:08+10:00
Johnathan Thurston AcademyTaking employment back to basics. We simply introduce jobseeker to jobs! It's that simple.The Johnathan Thurston Academy, with Lendlease as our major employment partner, has a unique collaborative employment zone. The goal and focus is to connect job seekers to all of our employment partners throughout the nation. We aim to ensure that all opportunities for potential connections are both exhausted and managed in the one zone. We have created a unique and sophisticated platform that streamlines all employment opportunities between job seekers and employers.We represent employers across all industries, we encourage to you keep in touch by registering to our JTHotJobs https://www.jtacademy.com.au/jts-job-board/Our client: SkytransWelcome Aboard!Aviation industryDynamic Workplace Culture Who We AreOur airlines Skytrans and West Wing Aviation, have a long and distinguished history in Queensland. With new owners, strong leadership and a professional crew that aim to please, our airlines take to the skies each day with pride and enthusiasm. As Queensland's leading regional aviation operator, we take pride in delivering the highest level of safety whilst ensuring excellent customer service for all our passengers. Through our Regular Public Transport (RPT) routes and private charters, we seek to support the needs of all communities within regional, rural and outback Queensland and the Torres Strait.Who You AreYou will be a professional and presentable team player with a passion for excellent customer service. You must be detail focused and able to provide practical solutions to arising issues. You will be looking for a role where you can have fun whilst demonstrating your professionalism and your flair for working with people. What You Will Do Reporting to the Contract Operations Manager, the role is offered on a casual basis (20 to 25 hours per week) and will typically see you:Providing check-in support to passengersLoading/unloading of baggage and freight from Company aircraft or 3rd party charter flightsResponding to any direct customer queries and ensure accurate and timely feedback is provided to passengersAssisting with the transportation of crew and engineers to and from accommodationProvide a cleaning service for the accommodation and maintain supplies for the crewProvide administrative support by completing flight paperwork, and collation of data and information for monthly reporting What You Need to Succeed Minimum two (2) years' experience working in a customer facing service position  Capable of maintaining effective relationships with stakeholders internally and externally Capacity to work independently with minimal direction and collaboratively in a team environment Well-developed written and verbal communication skills Dangerous Goods Certificate or the ability to obtain Ability to obtain an Aviation Security Identification Card (ASIC)Ability to pass random and routine drug and alcohol screening for employment purposesYou must be eligible to live and work in Australia as either a citizen or hold the appropriate visaHow to Apply:If you feel you have the skills and attributes we are looking for, we would like to hear from you! To apply, please click on the "APPLY NOW" button below and attach your resume along with a covering letter which must clearly address the points outlined above.  0 AUD Chinchilla 4413

Operations and Customer Service Officer

Johnathan Thurston Academy

Taking employment back to basics. We simply introduce jobseeker to jobs! It's that simple.

The Johnathan Thurston Academy, with Lendlease as our major employment partner, has a unique collaborative employment zone. The goal and focus is to connect job seekers to all of our employment partners throughout the nation. We aim to ensure that all opportunities for potential connections are both exhausted and managed in the one zone. We have created a unique and sophisticated platform that streamlines all employment opportunities between job seekers and employers.

We represent employers across all industries, we encourage to you keep in touch by registering to our JTHotJobs https://www.jtacademy.com.au/jts-job-board/

Our client: Skytrans

Welcome Aboard!

  • Aviation industry
  • Dynamic Workplace Culture 

Who We Are

Our airlines Skytrans and West Wing Aviation, have a long and distinguished history in Queensland. With new owners, strong leadership and a professional crew that aim to please, our airlines take to the skies each day with pride and enthusiasm. As Queensland's leading regional aviation operator, we take pride in delivering the highest level of safety whilst ensuring excellent customer service for all our passengers. Through our Regular Public Transport (RPT) routes and private charters, we seek to support the needs of all communities within regional, rural and outback Queensland and the Torres Strait.

Who You Are

You will be a professional and presentable team player with a passion for excellent customer service. You must be detail focused and able to provide practical solutions to arising issues. You will be looking for a role where you can have fun whilst demonstrating your professionalism and your flair for working with people. 

What You Will Do 

Reporting to the Contract Operations Manager, the role is offered on a casual basis (20 to 25 hours per week) and will typically see you:

  • Providing check-in support to passengers
  • Loading/unloading of baggage and freight from Company aircraft or 3rd party charter flights
  • Responding to any direct customer queries and ensure accurate and timely feedback is provided to passengers
  • Assisting with the transportation of crew and engineers to and from accommodation
  • Provide a cleaning service for the accommodation and maintain supplies for the crew
  • Provide administrative support by completing flight paperwork, and collation of data and information for monthly reporting 

What You Need to Succeed 

  • Minimum two (2) years' experience working in a customer facing service position  
  • Capable of maintaining effective relationships with stakeholders internally and externally 
  • Capacity to work independently with minimal direction and collaboratively in a team environment 
  • Well-developed written and verbal communication skills 
  • Dangerous Goods Certificate or the ability to obtain 
  • Ability to obtain an Aviation Security Identification Card (ASIC)
  • Ability to pass random and routine drug and alcohol screening for employment purposes

You must be eligible to live and work in Australia as either a citizen or hold the appropriate visa

How to Apply:

If you feel you have the skills and attributes we are looking for, we would like to hear from you! To apply, please click on the "APPLY NOW" button below and attach your resume along with a covering letter which must clearly address the points outlined above.