Platinum Service Supervisor2019-05-27T14:13:08+10:00
About the role:Supervise and direct the Platinum team to achieve excellence in service delivery to customers. Manage through partnerships with National Service & Projects teams the resourcing and quality of daily delivery to the highest standard.Primary Responsibilities:Direct the policy and operations of the Platinum Team for the achievement of short and long term business objectivesDelivery excellence by focusing on contract management to ensure all KPI’s are met or exceeded in the most cost-efficient manner along with maximizing revenue opportunitiesExcellence in customer satisfaction and strong customer relationship management by focusing on responsiveness and communications as well as meeting and/or exceeding customer’s expectationsOperational excellence through responsiveness, service delivery, quality and productivityContinuous improvement through innovation, knowledge management and leadershipDuties:Communicates with Operations (Project Installation and Service), to ensure quality delivery to the standards and operational excellenceProvides operational leadership in problem-solving and decision making to ensure that account issues and challenges are resolved proactivelyRepresents the organisation in customer/account management including but not limited to monthly performance reviews and the preparation on required metrics and documentation for performance reviewsTraining of operators within the Platinum Team. Establish lines of control, delegate responsibilities and provides operational leadership in problem-solving and decision makingWorks closely with the customers, peers, and subordinates to foster a strong working relationship and build strong win-win relationshipsImplementation of the HS&E program and ensures that all program goals and objectives are met and/or exceededEnsures all organisation activities comply with relevant Acts, legal demands, company policies, and ethical standardPerforms other duties as assignedQualifications/Knowledge and Skills Required:Experience and technical knowledge within the BTS Security Service and Install environmentOutstanding written and verbal communication skillsMotivated team player who is able to lead technical, operational and sales/support team with direction and passionExcellent networking skillsBusiness-minded, change orientated and pro-activeConsultative approach and client solution focused 70000 AUD Rydalmere 2116

Platinum Service Supervisor

About the role:

Supervise and direct the Platinum team to achieve excellence in service delivery to customers. Manage through partnerships with National Service & Projects teams the resourcing and quality of daily delivery to the highest standard.
Primary Responsibilities:
  • Direct the policy and operations of the Platinum Team for the achievement of short and long term business objectives
  • Delivery excellence by focusing on contract management to ensure all KPI’s are met or exceeded in the most cost-efficient manner along with maximizing revenue opportunities
  • Excellence in customer satisfaction and strong customer relationship management by focusing on responsiveness and communications as well as meeting and/or exceeding customer’s expectations
  • Operational excellence through responsiveness, service delivery, quality and productivity
  • Continuous improvement through innovation, knowledge management and leadership
Duties:
  • Communicates with Operations (Project Installation and Service), to ensure quality delivery to the standards and operational excellence
  • Provides operational leadership in problem-solving and decision making to ensure that account issues and challenges are resolved proactively
  • Represents the organisation in customer/account management including but not limited to monthly performance reviews and the preparation on required metrics and documentation for performance reviews
  • Training of operators within the Platinum Team. Establish lines of control, delegate responsibilities and provides operational leadership in problem-solving and decision making
  • Works closely with the customers, peers, and subordinates to foster a strong working relationship and build strong win-win relationships
  • Implementation of the HS&E program and ensures that all program goals and objectives are met and/or exceeded
  • Ensures all organisation activities comply with relevant Acts, legal demands, company policies, and ethical standard
  • Performs other duties as assigned

Qualifications/Knowledge and Skills Required:

  • Experience and technical knowledge within the BTS Security Service and Install environment
  • Outstanding written and verbal communication skills
  • Motivated team player who is able to lead technical, operational and sales/support team with direction and passion
  • Excellent networking skills
  • Business-minded, change orientated and pro-active
  • Consultative approach and client solution focused