Reservations Manager – Queenstown2019-05-27T14:13:08+10:00
Client: Accor HotelsLocation: Queenstown, NZPosition: Full TimeOverlooking picturesque Lake Wakatipu and a stroll from the heart of Queenstown, Peppers Beacon and BreakFree The Point attracts a mix of national and international guests in search of year-round adventure. Admire spectacular views of the Remarkables Mountains while you work, and when you’re not you can enjoy the very best of the great outdoors that Queenstown is globally renowned for.We are currently looking for a motivated, highly skilled and experienced Reservations Manager Accor Apartments & Leases Queenstown, for our two current strata Queenstown properties -Peppers BeaconandBreakFree The Point.Responsibilities for the Reservations Manager Accor Apartments & Leases Queenstown for Peppers Beacon and BreakFree The Point are, but not limited to, as follows:Ensure RevPar is maximised through implementing a dynamic yielding strategy that encompasses a broad channel market segment mix inline with General Manager and Revenue Managers strategiesImplement revenue management strategies across targeted distribution channels in an effort to achieve RevPar goalsManage all distribution systems to effectively manage pricing and inventory via the designated Channel Manager and GDS Interface, as well as a number of othersClosely monitor allotments and ensure all are being utilised and not oversold. Provide allotment statistics and ensure accurate handling of correspondence to protect any release back and cancelation conditions for both properties.Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up information if not receivedLiaise with other departments to ensure group requirements and special requests are actionedCheck no show reservations from previous day and liaise with Front Office Manager and Revenue Manager Ensure all guest sales calls are handled promptly, accurately and in a friendly, professional manner with a focus on satisfaction and conversion of reservation enquiries into bookingsIn conjunction with Revenue Manager take ownership of rooms revenue forecasts, keeping management and relevant team members updated with accurate performance dataMaintains records of special accounts and travel agency statistics, to provide Sales Performance departments with accurate account statistics.In conjunction with the Revenue Manager hold regular yield meetings with the General Managers and Front Office Managers to review current performance, forecasted performance and all associated revenue management strategies, ensuring minutes are taken and distributed to all relevant partiesAccurately enter reservations for groups and FIT’s as required, ensuring all details and additional notes and traces are accurately recorded to ensure a seamless experience for our guestsAccurate competitor intelligence by conducting ongoing research and analysis of product, price, occupancy, RGI and report actual versus performance from an agreed competitive set using all available tools such as travel click reports, internet, ring rounds and competitor shop callsRespond to all requests of information timely, professional and efficientlyCoach, develop and support members of the Front Office team with regard to Reservations processesConducts and ensures completion and compliance of all checklists, operational policies, Health & Safety policies and property Standards and ProceduresEnsure that all brand and loyalty standards are maintained, profitability is maximised and customer needs are metAlways looking for opportunities to on sell or refer business to other Accor PropertiesTo be successful in this role, you will have:Developed leadership skills and experience in managing busy reservations functions across two properties Valid rights to work in New Zealand and be required to work minimum of five shifts per week, during business hoursUnderstanding, experience and proficiency of a Strata Management environment and the important key elements, particularly around owner relationsExperience working in a similar role or environment using various hotel PMS (Property Management Systems)Experience in developing and/or streamlining existing policies and work proceduresIntermediate to advanced proficiency in Microsoft Office applications and demonstrated ability to learn new systems on the jobStrong communication skills and a level of confidence communicating with various stakeholders at all levels within the businessA self-motivated and highly organised, hands-on approach to your workA friendly and positive can-do attitudeA passion about the Hospitality Industry and the ability to train and develop your colleagues, so that they are the best that they can be in their fieldsYou may have previous experience in a similar multi-property role, or you may be a strong Reservations leader in a different industry, either way this could be the next step for you.There are many things that you need to shine in this role - having energy and a positive attitude to maximise revenues for thebusiness and a genuine customer service focus are two critical attributes you must possess.What will it be like to work for AccorHotels?AccorHotels, Peppers and BreakFree's parent company, is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels, resorts and apartments to extended-stay suites and mid-priced hotels. For over half a century, AccorHotels has offered business and leisure travellers the finest in accommodations, service, amenities and value. Accor is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and our amazing Team Members are at the heart of it all! In return for your energy, hard work and sense of fun, we offer you discounted rates at our hotels, resorts and apartments across the globe. With more than 4000 hotels and results in the Accor family, the opportunities for transfer and career progression are limitless!Unique opportunities such as this don't come along often, so if you are an energetic hospitality professional with a passion for customer service, who wishes to excel then APPLY NOW!!!To apply for this role, you must be able to provide the appropriate evidence of Australian citizenship, permanent residence or New Zealand citizenship as confirmation of your legal right to work in New Zealand. 0 AUD Queenstown

Reservations Manager - Queenstown

Client: Accor Hotels
Location: Queenstown, NZ
Position: Full Time

Overlooking picturesque Lake Wakatipu and a stroll from the heart of Queenstown, Peppers Beacon and BreakFree The Point attracts a mix of national and international guests in search of year-round adventure. Admire spectacular views of the Remarkables Mountains while you work, and when you’re not you can enjoy the very best of the great outdoors that Queenstown is globally renowned for.

We are currently looking for a motivated, highly skilled and experienced Reservations Manager Accor Apartments & Leases Queenstown, for our two current strata Queenstown properties -Peppers BeaconandBreakFree The Point.

Responsibilities for the Reservations Manager Accor Apartments & Leases Queenstown for Peppers Beacon and BreakFree The Point are, but not limited to, as follows:

  • Ensure RevPar is maximised through implementing a dynamic yielding strategy that encompasses a broad channel market segment mix inline with General Manager and Revenue Managers strategies
  • Implement revenue management strategies across targeted distribution channels in an effort to achieve RevPar goals
  • Manage all distribution systems to effectively manage pricing and inventory via the designated Channel Manager and GDS Interface, as well as a number of others
  • Closely monitor allotments and ensure all are being utilised and not oversold. Provide allotment statistics and ensure accurate handling of correspondence to protect any release back and cancelation conditions for both properties.
  • Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up information if not received
  • Liaise with other departments to ensure group requirements and special requests are actioned
  • Check no show reservations from previous day and liaise with Front Office Manager and Revenue Manager 
  • Ensure all guest sales calls are handled promptly, accurately and in a friendly, professional manner with a focus on satisfaction and conversion of reservation enquiries into bookings
  • In conjunction with Revenue Manager take ownership of rooms revenue forecasts, keeping management and relevant team members updated with accurate performance data
  • Maintains records of special accounts and travel agency statistics, to provide Sales Performance departments with accurate account statistics.
  • In conjunction with the Revenue Manager hold regular yield meetings with the General Managers and Front Office Managers to review current performance, forecasted performance and all associated revenue management strategies, ensuring minutes are taken and distributed to all relevant parties
  • Accurately enter reservations for groups and FIT’s as required, ensuring all details and additional notes and traces are accurately recorded to ensure a seamless experience for our guests
  • Accurate competitor intelligence by conducting ongoing research and analysis of product, price, occupancy, RGI and report actual versus performance from an agreed competitive set using all available tools such as travel click reports, internet, ring rounds and competitor shop calls
  • Respond to all requests of information timely, professional and efficiently
  • Coach, develop and support members of the Front Office team with regard to Reservations processes
  • Conducts and ensures completion and compliance of all checklists, operational policies, Health & Safety policies and property Standards and Procedures
  • Ensure that all brand and loyalty standards are maintained, profitability is maximised and customer needs are met
  • Always looking for opportunities to on sell or refer business to other Accor Properties

To be successful in this role, you will have:

  • Developed leadership skills and experience in managing busy reservations functions across two properties 
  • Valid rights to work in New Zealand and be required to work minimum of five shifts per week, during business hours
  • Understanding, experience and proficiency of a Strata Management environment and the important key elements, particularly around owner relations
  • Experience working in a similar role or environment using various hotel PMS (Property Management Systems)
  • Experience in developing and/or streamlining existing policies and work procedures
  • Intermediate to advanced proficiency in Microsoft Office applications and demonstrated ability to learn new systems on the job
  • Strong communication skills and a level of confidence communicating with various stakeholders at all levels within the business
  • A self-motivated and highly organised, hands-on approach to your work
  • A friendly and positive can-do attitude
  • A passion about the Hospitality Industry and the ability to train and develop your colleagues, so that they are the best that they can be in their fields

You may have previous experience in a similar multi-property role, or you may be a strong Reservations leader in a different industry, either way this could be the next step for you.

There are many things that you need to shine in this role - having energy and a positive attitude to maximise revenues for the

business and a genuine customer service focus are two critical attributes you must possess.

What will it be like to work for AccorHotels?

AccorHotels, Peppers and BreakFree's parent company, is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels, resorts and apartments to extended-stay suites and mid-priced hotels. For over half a century, AccorHotels has offered business and leisure travellers the finest in accommodations, service, amenities and value. Accor is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and our amazing Team Members are at the heart of it all! 

In return for your energy, hard work and sense of fun, we offer you discounted rates at our hotels, resorts and apartments across the globe. With more than 4000 hotels and results in the Accor family, the opportunities for transfer and career progression are limitless!

Unique opportunities such as this don't come along often, so if you are an energetic hospitality professional with a passion for customer service, who wishes to excel then APPLY NOW!!!

To apply for this role, you must be able to provide the appropriate evidence of Australian citizenship, permanent residence or New Zealand citizenship as confirmation of your legal right to work in New Zealand.