Reservations Sales Agent – Sunshine Coast2019-05-27T14:13:08+10:00
An opportunity within the Reservations team exists for a meticulous, organised, professional Reservations Sales Agent. You will be responsible for assisting guests with reservation enquiries and maximising the spend of expected guests prior to arrival.To be successful in this sought after position, you will have:Excellent attention to detailEffective communication skillsProven experience within a quality establishmentThe ability to exceed both the guest expectations and hotel/resort standardsYour key responsibilities will include:Providing efficient and professional service to all guests via email and phoneMaintaining a positive selling approach to maximise yield in both occupancy and ratesMaintaining a thorough knowledge of all resort facilities and promotionsActively selling resort facilities and promotionsProcessing reservations and updating guest profilesAttending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfactionThe successful applicant will:Be highly organised and able to effectively manage prioritiesInitiate contact and establish rapport easilyProject a professional image at all times through personal presentation/interpersonal skillsHandle tasks carefully and correctly - be thorough and exact in details with a sense of urgencyDemonstrate versatility in responding to guest requests and situationsRemain calm and effective in high volume work situationsBe good team player; contribute to and assist co-workers without being askedBe committed to undertake growth and development within the Accor brandIf you are interested in this position, please click the 'APPLY' button below and send us a copy of your Cover Letter and CV. Only successful applicants will be contacted. 0 AUD Sunshine Coast

Reservations Sales Agent - Sunshine Coast

An opportunity within the Reservations team exists for a meticulous, organised, professional Reservations Sales Agent. You will be responsible for assisting guests with reservation enquiries and maximising the spend of expected guests prior to arrival.

To be successful in this sought after position, you will have:

  • Excellent attention to detail
  • Effective communication skills
  • Proven experience within a quality establishment
  • The ability to exceed both the guest expectations and hotel/resort standards

Your key responsibilities will include:

  • Providing efficient and professional service to all guests via email and phone
  • Maintaining a positive selling approach to maximise yield in both occupancy and rates
  • Maintaining a thorough knowledge of all resort facilities and promotions
  • Actively selling resort facilities and promotions
  • Processing reservations and updating guest profiles
  • Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction

The successful applicant will:

  • Be highly organised and able to effectively manage priorities
  • Initiate contact and establish rapport easily
  • Project a professional image at all times through personal presentation/interpersonal skills
  • Handle tasks carefully and correctly - be thorough and exact in details with a sense of urgency
  • Demonstrate versatility in responding to guest requests and situations
  • Remain calm and effective in high volume work situations
  • Be good team player; contribute to and assist co-workers without being asked
  • Be committed to undertake growth and development within the Accor brand

If you are interested in this position, please click the 'APPLY' button below and send us a copy of your Cover Letter and CV. Only successful applicants will be contacted.