JT Job Detail


Residential Support Worker (Cairns) - Casual

Johnathan Thurston Academy

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Client: Act for Kids

About us...

Act for Kids is a for-purpose organisation that delivers evidence-based professional therapy and support services to children and families, who have experienced or are at risk of harm. Established in 1988, we have helped over 170,000 children, young people and families at our 30 centres across Australia.

Through prevention, treatment, research, education and advocacy, we are committed to helping keep kids safe, heal from trauma and lead happy lives.

About the job...

We are seeking a dedicated Residential Support Worker to join our inclusive, compassionate and friendly team based in Redlynch, Cairns.  This position is casual.

The Family Reunification House (FRH) is based in Cairns, Far North Queensland. As a 24/7 service, there is an expectation that you will be available to work weekends and evenings including sleepovers at the house. This role would suit individuals who have the dedication and life experience to be a Residential Support Worker by supporting and assisting the Team Leader and House Supervisors with the following responsibilities.

Key responsibilities…

 House Administration

  • Work collaboratively and under the leadership of the House Supervisor and Team Leader to undertake the day-to-day household duties, property and grounds maintenance, cleaning, and
  • Providing a home environment for the children in the Family Reunification House (FRH) by looking after their emotional, physical, cultural, relational and spiritual needs, fostering self-esteem and individual identity by assisting the children to create their own personalised space.
  • Work closely with the House Supervisors, Team Leader and other members of team member to keep within budgets, guidelines, policies and procedures and to record data and information about the running of the house.
  • Work with Act for Kids management and all other Family Reunification House team members to develop a successful service in line with the therapeutic and cultural intent of the program.

Child/ Young Person Support

  • Provide effective support to children and young people and in collaboration with the Team Leader and House Supervisors, assist the children and young people to develop positive behaviour management strategies.
  • Provide support and care through best practice strategies aligned to the Hope & Healing Framework for caring for children.
  • Provide meals and a routine for children, access to school and learning activities, teaching children new skills and making fun leisure and recreational activities for children to engage in;
  • Respond calmly to stressful situations and children who are upset and who have difficult behaviours.

Social Environment

  • Create, in conjunction with other residential workers, a warm, structured, secure environment and maintain an accepting and supportive relationship with family and community contacts of each young person.
  • Collaborate with other team member and organisations to support each child and young person’s placement plans, including community integration and eventual transition to family or alternative placement.
  • Maintain the physical environment to an adequate standard that creates a sense of pride and warmth for children/young people living in the home.
  • Maintain confidentiality and privacy in all matters relating to team members, clients, and procedures.

About you... 


  • Hold or in process of completing a Degree in Community Services or other relevant field; or hold or in process of completing a Certificate IV in Child Youth & Family Intervention or other recognised qualification as outlined in the Strengthening the Queensland Residential Care Workforce – Minimum Qualification Standards Information Sheet.
  • Hold the Hope & Healing Foundations Framework certificate.

Skills and experience

  • Demonstrated ability to assist in the running of a busy household;
  • Demonstrated skill, ability and experience in caring for children;
  • Ability to work as part of a coordinated team;
  • A strong personal commitment to transparency and accountability;
  • A good understanding of Indigenous engagement;
  • Ability to learn about the child protection system and apply learnings in the workplace;

Other requirements

  • Eligibility for a positive Working with Children Check in the applicable state of employment in Australia or exemption based on professional qualifications and registration.
  • Suitability Check to be engaged in the provision of care services by licensed out-of-home care service providers under the Child Protection Act 1999 and Child Protection Regulation 2011.
  • Current driver’s licence.
  • Applicants must be eligible to legally work in Australia and proof of eligibility may be requested.
  • Continue to develop your cultural competency by working closely with the Cultural Advisor on developing; implementing and maintaining a cultural practice plan individualized to your development needs.
  • Current Senior First Aid certificate or the ability to acquire one. 
  • Fully vaccinated with the prescribed doses of an approved vaccine against COVID-19 or have an approved medical exemption.

With over 30% of our employees identifying as Aboriginal and/or Torres Strait Islander, we encourage and welcome applications from Aboriginal and Torres Strait Islander peoples.

About the pay...

  • Position is classified level 2 under the SCHCADS award;
  • Salary is $36.40 per hour (includes casual loading) + 10% Superannuation
  • In addition, as a registered Not for Profit/Charity, we offer excellent salary packaging options through RemServ which can significantly increase your take home pay.

 About the benefits...

  • Overall winner of HRD Employer of Choice 2019 (100-499 employees)
  • Winner of HRD Employer of Choice 2019 in (1) Health & Wellbeing (2) Leadership (3) Work-Life Balance
  • Strong values based organisation
  • Excellent professional development options (including annual professional development fund opportunities)
  • Employee Assistance Program including Health & Well-being Portal
  • A friendly and flexible work environment to support work/life balance

About applying...

Click on ‘Apply for this job’ to submit an application or for more information about the role, contact William Clarke on 0437 902 393 or via email william.clarke@actforkids.com.au

Covid-19 Vaccinations

A requirement of employment is for the successful candidate to be fully vaccinated with the prescribed doses of an approved vaccine against COVID-19 or have an approved medical exemption.

Click here to see a full copy of the position description.

Closing Date: 20 May 2022

Act for Kids will be reviewing job applications when received, therefore, we encourage interested candidates to submit their application as soon as possible.

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