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Active Listening

Active listening is the key to effective communication. It is important to show the speaker that you are listening to them and one way to do this is to use the S.O.L.E.R technique. We will explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening.

Micro Learn
Challenging the Status Quo

Challenging the Status Quo is a vital part of business development, as those that stand still are likely to fail. This module explores...

Micro Learn
AUD 5+ GST
Coaching and Mentoring

This module explores the difference between coaching and mentoring. We will look at how to coach and mentor effectively and how to create a personal development plan.

Micro Learn
AUD 5+ GST
Confidence

Your confidence levels can suffer if you're uncertain about what’s expected of you, this module encourages you to use questioning techniques to clarify the situation. We will look at ways in which you can boost and maintain your confidence levels and explore the importance of body language.

Micro Learn
AUD 5+ GST
Cyber Safety – Youth Zone

This course is a brief overview of cyber safety and what you should and shouldn't do online

Dealing with Stress

Stress is the result of being under a pressure that exceeds your ability to cope. This module looks at sources of stress and the behavioural and health indicators. We will all suffer with stress at some point in our working lives, this module offers advice on dealing with stress and explores ways in which you can reduce your stress levels.

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Developing Leadership

The primary responsibility of a leader is to ensure their team achieves its task. This module will look at how to define the task and set objectives. We will explore the different leadership styles and the characteristics of each. The main functions of leadership include controlling the process of achieving the task, evaluating the outcome and keeping the team motivated, we will look at each of these in turn. Finally we will look at the importance of setting a good example.

Micro Learn
AUD 5+ GST
Effective Delegation

Delegation is vital to the success of a team. This module will explore the benefits of delegation, deciding what to delegate, planning and then briefing your team and monitoring the team’s progress.

Effective Writing

Writing is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how to structure your document, how to express yourself clearly with carefully chosen words and finally how to edit, correct and improve your writing.

Micro Learn
AUD 5+ GST
Expressing Yourself

The way in which people present themselves can be affected by a number of factors, both social and cultural. Public speaking can be a daunting task and is often something that people fear. This module will provide you with advice and guidance on preparing your speech, finding your voice and presenting to others.

Micro Learn
AUD 5+ GST
How To Be Assertive

This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances.

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Making Objectives Happen

Objectives are part of our everyday working lives. This module explores the four main types of objective and how to achieve these objectives by following the Make Objectives Happen Loop.

Micro Learn
AUD 5+ GST
Mental Health – Youth Zone
Motivation – Youth Zone
Negotiation Skills

The aim of negotiation is to reach an agreement. This module explores the six phases of negotiation: preparation and planning, opening, exploring, testing, bargaining and closing and will equip you with the knowledge to carry out effective negotiations.

Micro Learn
AUD 5+ GST
Planning Your Own Development

As the person with the most to gain from your own development, you should take an active role in planning for it. This module encourages you to plan ahead. We will look at the different types of learners and the resources required to complete your plan.

Micro Learn
AUD 5+ GST
Presenting With Confidence

Do you want to deliver a confident presentation? This module will guide you through the different stages of your presentation from preparation and planning through to delivery. We will examine the use of visual aids to draw the attention of your audience and look at the importance of personal appearance and how it can inspire a sense of confidence.

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Problem Solving

When someone, or something, is not performing as expected then a problem exists that needs to be solved. This module explores the P.A.I.D method of problem-solving and the creative techniques that can be used to identify the nature of a problem.

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Responsible Choices – Youth Zone
Micro Learn
The English Sentence

It’s recommended that writers use a variety of sentence types that flow from one to the next to create a piece of text that’s interesting, cohesive and coherent. This module explores the different types of sentence and the components used to build a sentence.

Micro Learn
AUD 5+ GST
The Effective Leader

This module looks at the four types of leader: directive, consultative, delegative and participative and the characteristics of each. We will explore the three areas of need: task needs, individual needs and team needs and look at ways in which you can motivate your team.

Micro Learn
AUD 5+ GST
Time Management

This module looks at the sources of time-based problems. Many things can make demands on your time and as those demands build so too will the pressure you’re under, therefore it’s important to not only manage your time but also to set clear goals and prioritize your workload. This module will provide you with advice and guidance on how to manage your time effectively.

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Working in Teams

This module looks at the different types of teams, both short-term and long-term. For the best chance of success teams should set clear, defined objectives, this module explores the SMART method. The key element to a team’s success is motivation, here we will look at the different types of motivation and how you can motivate your team to achieve its objectives.

Micro Learn
AUD 5+ GST
Writing Your Report

An essential part of business is the ability to write reports. This module looks at how to structure a report from the executive summary through to conclusions and recommendations. A report doesn’t just rely on the quality of its contents and how it’s structured but also the style in which it is written, this module will explore writing styles and look at the importance of text formatting.

Micro Learn
AUD 5+ GST